How I use the “man behind the curtain” framework, the process of normalization, and the theory of value capture to make sense of chaos.

Chaos—what it is, why it occurs, and how we can approach it with curiosity.

When we mistake a model for reality, we risk shaping reality to fit the model.

To solve intractable challenges—big and small—we need systems and structures that catalyze our imaginations and urge us to realize higher values.

Things change, and work (or life) gets messy. Even our most diligently maintained processes will break down over time. That’s not a failure nor a reason to be discouraged. It’s an opportunity to learn.